AGPTEK Hands-Free Call Center Noise Cancelling Corded Binaural Headset Headphone with 4-Pin RJ9 Crystal Head and Mic Microphone for Desk Phone - Telephone Counselling Services, Insurance, Hospitals

We've ordered a lot of these over the past couple of years as we phase out some very expensive wireless headsets that we had purchased previously. Those ended up not lasting nearly as long as they should have considering the price tag. With these though, the price is cost effective and it isn't a huge deal if it were to stop working in a year or two (which hasn't happened yet.)We aren't a call center, but we do have projects where our team members need to be on the phone for extended periods of time here and there so it's much easier to multitask, and easier on the neck, if you have a hands free headset. Our phones that we use these with are various brands of SIP phones, and we plug it into the little headset plug on the back or underneath the phone. The unit itself is comfortable, it's adjustable and the ear pieces are cushion-y. They're also easy to clean with a sanitizing wipe if we need to re-allocate this piece of equipment.I haven't had any complaints of sound quality from my coworkers or from anyone on the other end of the call. Overall, I think this is a solid headset for the price. I expect to get a couple of years of use out of them but like I mentioned, we haven't had any stop working yet. I would definitely recommend to any workplace or home office that needs a hands free option and doesn't need the wireless functionality.

We updated our phones at work and I needed a new headset. I wasn’t sure I would like a dual earphones, because I still needed to have situational awareness and worried that I wouldn’t be able to hear if someone in the office was trying to get my attention. Because the pad don’t surround my ears, I am still able to hear my co-workers, but I can still hear my caller. Speaking of which, the clarity is outstanding. I first I used these, I thought for sure I was on speakerphone as there was no line noise or distortion. And having the volume control is very handy for dealing with awful on-hold music.

While I like the headset, the RJ9 adapter that has the mute button and channel changer is complete crap and garbage. First off after plugging in the adapter it does not sit flat on the desk, and in fact sits upside down pressing down and engaging the mutes button while your on phone calls. Secondly it also engages the dial tone when you least expect it and are on a phone call. While I was in the middle of doing something the adapter apparently decided to take a phone call without my permission, consent or knowledge. The reason I found out about it as I was taking off my headset I heard someone on it. Thirdly the amount of static this adapter makes when first dialing the number is quite annoying and frustrating. While it does go away once the call is connected those first few minutes feels like hours of feedback noise. I personally think and feel that this seller should replace my defective adapter under warranty since I’ve only had it a few days and it’s not my fault that it’s defective. I am also not happy that this headset came with no clip to attach the headset wires to a shirt or tie so that when you get up to stand, stretch or just move around it doesn’t catch or snag on the desk, or drawers which it does. I feel that this adapter’s overall quality is complete crap since the slightest movement of it creates chaos. It’s like the mute button is extremely flimsy and loose as well as the internal parts and components. With regards to the missing shirt clip, with the wires dangling all over the place This can lead to serious damage to the headset wire and/or possible injuries to the individual wearing it from the wire pulling, snagging and choking you. Every other headset I’ve owned had this clip and I believe it should be mandatory to come with. For the record if you remove this adapter from the headset, most of the problems do go away but your losing the mute switch and the channel changer that sometimes is needed because using the internet for calls occasionally requires changing the channel for best clarity and quality. I do not recommend this headset with all the issues and problems I have encountered within three days of receiving it on 12/27/23. I do not recommend this seller since he does not respond to support requests about his defective products. Be guided accordingly when deciding whether or not you plan on purchasing from this seller. You’ve been warned.

I've only had these for a few days, but so far I love them! I got them because my job provided single ear headsets and I have a litte hearing loss. The sound from the provided ones wasn't loud enough and at times I was struggling to hear the reps we have to talk to.The sound on this new headset is much louder than I expected, which is awesome! My office phone wasn't included on the list of phones the headset is compatible with (which I didn't realize until I had already purchased it) so I was worried they wouldn't work. However, they work great and I don't have to use the adapter either! I do feel like they're noise canceling, from my experience so far. With time, I'll be able to see how durable they are. I have high hopes, but even if they break there is a warranty, which is nice. (If they do end up breaking, I'll update my review.)I have a ton of hair, so the metal part of the headset doesn't bother me at all. My only complaint is that the ear cups are a little small, but that's not a big deal at all to me.Overall, I think this was a great purchase for the price! I'm glad I found them!

Sliding switch defective even after replacement